Crisis Support & Care
Crisis Support and Emergency Contacts
If you need urgent help, please do not wait.
Sanctuary Counselling and Supervision is not a crisis or emergency service. This website, contact form, email, and booking system are not monitored 24 hours a day.
If you are in immediate danger, or need urgent medical, police, or fire assistance, call 000 now.
If you are experiencing a mental health crisis, emotional distress, thoughts of suicide, or serious concern about your safety or someone else’s safety, the services below can provide immediate support.
Emergency Assistance
Call 000 if:
someone is in immediate danger
someone may seriously harm themselves or another person
urgent medical help is needed
police, ambulance, or fire services are required
National Crisis Support Lines
Lifeline — 13 11 14
24/7 crisis support and suicide prevention support for people in Australia experiencing emotional distress.
Lifeline also offers text and online chat support.
Suicide Call Back Service — 1300 659 467
Free 24/7 telephone and online counselling for people affected by suicide.
This includes people who are feeling suicidal, worried about someone else, bereaved by suicide, or supporting someone professionally.
Beyond Blue — 1300 22 4636
24/7 mental health support for people experiencing anxiety, depression, distress, or mental health concerns.
Kids Helpline — 1800 55 1800
Free, private and confidential counselling for children and young people aged 5 to 25.
Available 24 hours a day, 7 days a week.
Open Arms — Veterans & Families Counselling — 1800 011 046
Free and confidential 24/7 support for current and former serving Australian Defence Force personnel, veterans, and their families.
13YARN — 13 92 76
24/7 crisis support for Aboriginal and Torres Strait Islander people.
13YARN provides a confidential and culturally safe space to speak with an Aboriginal or Torres Strait Islander Crisis Supporter.
1800RESPECT — 1800 737 732
24/7 support for people impacted by domestic, family, or sexual violence.
If you are in immediate danger, call 000.
MensLine Australia — 1300 78 99 78
Free 24/7 telephone and online counselling, support, and referrals for men.
Support is available for concerns including relationships, mental health, anger, family violence, stress, and wellbeing.
State and Territory Mental Health Crisis Contacts
If you are experiencing a mental health crisis, you can also contact the relevant mental health crisis line in your state or territory.
New South Wales
Mental Health Line — 1800 011 511
24/7 statewide mental health support and referral.
Victoria
SuicideLine Victoria — 1300 651 251
24/7 support for people at risk of suicide, concerned about someone else, bereaved by suicide, or experiencing emotional distress.
For immediate danger, call 000.
Queensland
1300 MH CALL — 1300 642 255
24/7 confidential mental health telephone triage and referral to Queensland public mental health services.
South Australia
Mental Health Triage Service — 13 14 65
24/7 mental health emergency support in South Australia.
Western Australia
Mental Health Emergency Response Line — Perth Metro: 1300 555 788
Peel Region: 1800 676 822
24/7 telephone support for people experiencing a mental health crisis.
RuralLink — 1800 552 002
After-hours mental health support for regional Western Australia.
For immediate danger, call 000.
Tasmania
Access Mental Health Phoneline — 1800 332 388
24/7 mental health support, triage, and referral.
Northern Territory
Northern Territory Mental Health Line — 1800 682 288
24/7 mental health support for people in the Northern Territory.
Australian Capital Territory
Access Mental Health Line — 1800 629 354
24/7 mental health support, assessment, and referral.
A Gentle Note
If you are feeling overwhelmed, unsafe, suicidal, or unable to cope, please reach out to one of the services above straight away.
You do not need to manage a crisis on your own.
If you are unsure whether your situation is urgent, it is better to seek immediate support now rather than wait.